CAL-ACCESS FAQs Section 3 Question 3

How do I deal with the Cal-Online error message "This user is already logged on?

If a Cal-Online user attempting to log on encounters the error message: "This user is already logged on," the user will be blocked by the system from actually logging on to file a new statement or report online. There is nothing more that the user can do to rectify the situation. If you encounter this error message, call the Help Desk for resolution. The Help Desk number is 1-877-745-3453 or 916-653-7283.