Frequently Asked Questions
Frequently asked questions by consumers seeking help from immigration consultants.
Tips to Help Avoid Fraud
The California Department of Justice has assembled a list of tips to help avoid fraud when looking for an immigration consultant. View publications in different languages related to immigrant assistance.
If you want to hire an immigration consultant, here are a few tips to help avoid fraud:
- Get references. Don’t hire an immigration consultant based only on an advertisement, a phonebook listing or a friend’s recommendation. Check with community groups or attorneys who specialize in immigration law to find the name of a reputable immigration consultant. If your references report that people have lost money or paid the immigration consultant without ever hearing back, find another immigration consultant.
- Check out the immigration consultant’s background. Once you have a name of an immigration consultant, you can easily check to see if they are registered in California. Immigration consultants are required by law to register and file a $100,000 bond with the Secretary of State. Anyone can check on an immigration consultant’s bond online at http://www.sos.ca.gov/business/sf/bond_search/ or call 916-653-3984. If you can’t find the consultant’s bond, the consultant may not be reputable.
- Ask questions. Make sure the immigration consultant can actually provide the services promised. Some consultants say they can handle certain immigration problems, such as filing a request for asylum. But an immigration consultant can only perform limited services, such as translate your documents for you, help you complete forms and even submit them to the federal agency.
- Be wary if they charge you for forms or require you to pay before they do the work they promised. For example, you can download most S. Citizenship and Immigration Services forms (USCIS) for free. Immigration consultants can deceive you by charging you extra fees saying that they know someone at the USCIS who can quickly process your documents.
- Never sign blank documents or forms that have false information. If an immigration consultant asks you to do this, ask for your paperwork back and find another immigration consultant.
- Get a contract. If you decide to hire an immigration consultant, have a written contract. The contract should list what the consultant will do, the fees you expect to pay and other costs. It should be in English and in your native language. If you change your mind within 72 hours, you can cancel the contract and get all your money back. You can also cancel your contract at any time after the initial 72 hours. Make sure you cancel the contract in writing.
- Keep your original documents and make copies of documents you submit to the immigration consultant. This includes receipts, contracts, government forms, statements and financial records.
- Make a complaint. Don’t be afraid to complain — law enforcement officials will investigate your complaint regardless of your immigration status. If you run into a problem with an immigration consultant, you can take it to the California Office of the Attorney General by calling or filling out an online complaint form:
For more information please visit: http://www.calbar.ca.gov/Public/ConsumerInformation/ImmigrationConsultants.aspx
For Questions and to Report Complaints
If you have concerns or would like to file a complaint against an immigration consultant, we urge you to contact the California Department of Justice or the State Bar of California. You can also contact your local district attorney’s office to report a complaint.
- California Department of Justice
- Office of Immigrant Assistance
- (888) 587-0557
- State Bar of California
- (800) 843-9053
Your Local District Attorney
A list of District Attorneys can be found at the following page: https://www.cdaa.org/district-attorney-roster
- California Attorney General – Office of Immigrant Assistance
- California State Bar
- City and County of San Francisco District Attorney
- Los Angeles City Attorney
- Los Angeles County Department of Consumer Affairs
- Los Angeles County District Attorney, Consumer Protection Division