If you are experiencing problems with the Secretary of State website, below are a few suggestions that may assist you in resolving the problem.
If your questions are not answered here, please send an email to the Secretary of State Webmaster detailing the problems you are encountering.
Or you may wish to contact the Information Technology Help Desk at (916) 653-8905.
RSS, or Really Simple Syndication, is a method of sharing and broadcasting frequently changing content, such as news, from a website.
For more information, please visit the links listed below:
The Secretary of State website is best viewed using Microsoft Internet Explorer (IE) 6.0 or higher, Firefox 2.0 or higher, Netscape 7.0 or higher, Opera 9.5 or higher, or Apple Safari 3.1 or higher. If you are using an older version of any of these browsers, you may need to upgrade to the latest version. (Note: these downloads are free.)
The Secretary of State’s standard for posting documents and forms online is Adobe’s Portable Document Format (PDF). To open a PDF file, you should have the latest version of the free Adobe Reader. If after downloading the reader and reviewing the information below you still cannot open a PDF file, you can visit the Adobe Reader Support Page at http://www.adobe.com/support/products/acrreader.html
In order to view the PDF files on the Secretary of State's website, we recommend that you have Adobe Reader version 7.0 or higher installed on your computer. To determine the version you have, open Adobe Reader, click on "help," and then "About Adobe Reader." To download the latest free version of Adobe Reader, visit, http://www.adobe.com/products/acrobat/readstep2.html.
If you experience a blank window when downloading a PDF file within your web browser you may need to upgrade to a newer version of Adobe Reader. Another solution may be to open the PDF file directly in Adobe Reader rather than in the browser.
All of our PDF files are verified prior to posting to the web site. If you receive a message that the PDF file is damaged, most likely the download was not successful and you should attempt to download the file again.
Occasionally, when using an older version of Adobe Reader and completing a "fill-in" form created in a newer version of the reader, the text you enter will be deleted as soon as you tab to the next field. If the text is entered a second time, the text will not be deleted. However, to avoid this problem, you should upgrade to a newer version of the Adobe Reader.
In some cases, when printing documents in PDF file format, some or all of the text may run together with no spaces between the words. However, the text displays properly on the screen. This problem can nearly always be resolved by installing the most recent printer driver available for your printer You may be able to obtain a free printer driver update from your printer manufacturer's web site.
