CAL-ACCESS FAQs Section 3 Question 4

Question 4 of Section 3: How do I log off Cal-Online properly?

Failure to log off a Cal-Online session properly could result in problems when logging on to a future session. If a user does not properly log off of a session after successfully submitting a filing, when the user logs on for a subsequent filing, the user will receive a notice that the user has filed successfully (referring to the previous filing) rather than the usual start up page. To log off properly:

  1. Do not click on the "X" button at the top of the browser which normally closes out the screen.
  2. Click on the tab in the upper right-hand portion of the screen labeled "END SESSION." The screen will then show a prompt directly below this tab stating "Logoff."
  3. Click on the tab labeled "END SESSION" one more time. If you have properly logged out, you will return to the beginning password screen. (For further information, see the answer to Question 13 in this section.)