CAL-ACCESS FAQs Section 3 Question 12

How do I view or print a paper copy of my filing using Cal-Online?

If you are having difficulty viewing or printing your Cal-Online filing, the following may be helpful.

  1. You Must Have Adobe Reader

    Your Cal-Online filing will be displayed in PDF (portable document format). In order to view and print PDF files, you must use Adobe Reader (formerly Acrobat Reader) developed by Adobe Systems. If you don't already have this tool installed in your computer, you may download it free of charge.
    Be sure to choose the most recent version that is compatible with your computer's operating system.

    If you do not have the current version installed on your computer, download and install the current version.
  2. You May Have to Disable Your Pop-Up Blocker

    The pop-up blocker function found in most Internet browsers may prevent you from seeing and printing your PDF filing using Adobe Reader. To disable your pop-up block if you are using Internet Explorer (formerly Microsoft Internet Explorer), do the following:
    1. Go to the toolbar of your browser. Click on "Tools."
    2. Under "Tools," select "Pop-up Blocker;" then select "Turn Off Pop-up Blocker."
    3. If this still does not let you view and print the filing, a one-at-a-time override (workaround) should be tried. Hold down the CTRL key and keep it depressed as you click on the PREVIEW FILING button or VIEW PAPER COPY button. This may work.
    Other products used on your computer may include a pop-up blocker and you may have more than one activated. Each one will need to be deactivated separately. Examples of a few of the many products with pop-up blockers include search engine such as Yahoo! and Google.
  3. You May Have to Change Your Internet Explorer Security Settings

    If you still cannot see your filing, the problem may be caused by a security setting within Internet Explorer. Do the following:
    1. Go to the toolbar of your browser. Click on "Tools."
    2. Under "Tools," select "Internet Options."
    3. In the "Internet Options" window, select the "Advanced" tab.
    4. Scroll down to the "Security" category.
    5. Find "Do not save encrypted pages to disk." Make sure it is not checked, or deselect it if it is checked.
    6. Click the "Apply" button if you changed the checkbox setting.
    7. Click the "OK" button to return to your browser.
    The PDF image of the on-line form should now display on your screen.

If you still cannot view the filing, call the Help Desk for further assistance at 1 877-745-3453 or 916-653-7283.